You find out from unhappy customers
The first you hear of a bad job is when a customer rings or leaves a review.
[00] Quality control
The same high standard, every job.
We set clear standards for every job and a simple way to check them, so the work is done right when you are not there and unhappy customers get rarer.
For
Cleaning companies, trades, salons, field teams
Includes
Standards, checklists, spot checks, fixing issues
Price
Project or monthly, quoted after a free call
[01] Sound familiar?
Who this is for.
It depends who goes
Some staff do a great job, others cut corners, and customers notice the difference.
You check everything yourself
You are the only quality check, so you cannot step back from the work.
[02] What's included
Standards that hold when you are not on site.
Clear standards
What a finished job looks like, written down for each service
Job checklists
Short checklists staff complete on their phone at the end of every job
Photo proof
Before and after photos where it makes sense, stored with the job
Spot checks
A simple schedule of site visits or reviews, with a scoring sheet
Customer feedback
A quick check-in after jobs, so you hear about problems first
Handling issues
A set way to log, fix and learn from every customer issue
Staff feedback
Results shared with the team, with retraining where it is needed
Quality reporting
Scores, customer issues and repeat problems on one page, every month
[03] How it works
Simple, from first call to done.
Step 01
Free call
What good work looks like for you and where it goes wrong today.
Step 02
Review
We look at recent customer issues, how jobs are checked and where standards slip.
Step 03
Build
Standards, checklists, spot checks and issue handling set up with your team.
Step 04
Run or hand over
We can run the checks and reporting for you, or train a team member to own it.
[04] Case study
See it in a real business.
[05] Questions
Good to know.
Will my staff feel watched?
Not if it is done well. Checklists and spot checks are there to make the standard clear and to help people do a good job. We set it up with your team, so it feels like support, not suspicion.
Do I need special software?
Usually not. Many job management systems already have checklists and photo uploads. If yours does not, a simple form on a phone works well. We use what fits your business.
How often should spot checks happen?
It depends on how many jobs you do and how new your team is. New staff and new contracts are usually checked more often. We agree a schedule that is realistic for you.
Can this help with reviews?
Yes. Catching problems before the customer does means fewer bad reviews, and happy customers can be asked for a review at the right moment.
Is this only for cleaning businesses?
No. The same approach works for trades, salons and any business where staff do the work away from you.
[06] More services
Often paired with.
Get started
Talk to us about quality control.
Tell us what you need help with. We'll come back to you with times for a free 20-minute consultation.
01Fill this in (2 minutes)
02We get back to you with times
03Free 20-minute consultation, no pitch
Sent
Thanks. We've got it.
We'll be in touch shortly to arrange your free 20-minute consultation.