Everything goes through you
Staff ring you for every answer, and nothing moves when you are not there.
[00] Operations & SOPs
A business that runs without you.
We write down how your business works, fix what is slowing it down and set up the systems, so jobs get done right without everything going through you.
For
Owner-run service businesses, cleaning, trades, salons
Includes
SOPs, hiring and onboarding, quality checks, automations
Price
Project or monthly, quoted after a free call
[01] Sound familiar?
Who this is for.
It is all in your head
Prices, client details and the right way to do a job are not written down anywhere.
You are paying for wasted time
Jobs get missed, redone or double booked, and you have more managers than the work needs.
[02] What's included
The systems behind a smooth week.
Operations review
We look at how work really flows today and find where time and money leak out
SOPs
Simple step by step guides for every key job, written so new staff can follow them
Enquiry handling
Every enquiry answered, quoted and followed up the same way, every time
Scheduling and job management
Rotas, jobs and staff in one system, not WhatsApp and memory
Hiring and onboarding
A repeatable way to find, train and keep good people
Quality checks
Checklists and spot checks, so standards hold when you are not on site
Automations
Reminders, follow-ups and admin that happen on their own
Dashboards
The few numbers that matter, on one screen, every week
[03] How it works
Simple, from first call to done.
Step 01
Free call
Twenty minutes on how the business runs today and where it hurts.
Step 02
Review
We map the way work flows, from enquiry to finished job, and agree what to fix first.
Step 03
Build
SOPs, systems and automations, set up with your team, not just handed over.
Step 04
Run or hand over
We can keep running it for you, or train your team to own it.
[04] Case study
See it in a real business.
Glimmr · CleaningOperations
Hiring and operations that keep up with demand.
Finding and keeping good cleaners was holding Glimmr back. Palm put recruitment, onboarding and daily operations on a system.
Read the case study ↗glimmr.co.uk3CS Cleaning Services
3CS Cleaning Services · Duct cleaningAccounting & operations
Lower accountancy fees, and one less operations manager on the payroll.
A £600k+ duct cleaning firm cut its accountancy bill from £4,500 to £1,200 a year, then handed Palm its operations and enquiries, saving around £30,000 a year.
£4,500 → £1,200 yearly accountancy fees, for the same limited company accounts
Read the case study ↗3cs.services[05] Questions
Good to know.
What is an SOP?
A standard operating procedure: a short, step by step guide to doing a job the right way. Good SOPs mean anyone on the team can do the work to the same standard, without asking you.
Can you run operations for us, not just set them up?
Yes. For some clients we handle enquiries and the day to day processes ourselves. One client went from three operations managers to two and saved around £30,000 a year.
How long does it take?
Most businesses see the first changes within a few weeks. A full set of SOPs and systems usually takes one to three months, depending on the size of the business.
Will my team actually use it?
We build it with them, keep it simple and train them on it. If a process is too complicated to follow, we have not done our job.
Do you only work with cleaning businesses?
No. Cleaning is where we started, but the same approach works for trades, salons, agencies and most service businesses.
[06] More services
Often paired with.
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